• Items must be in original condition, unworn, and include all original packaging.
• Customized or Personalized or Engraved items, Silver Coins or Bars, CZ Stones and Gift Cards are not eligible for return/exchange but covered under our buyback policy.
• Orders placed using Schemes, Wallets, or EMI are eligible for exchange only.
• International orders are not covered under this return and exchange policy.

1. Initiate Request: Email support@aleorjewels.com within 7 days of receiving your order.
2. Provide Details: Include order number, invoice copy, product photo, and certificate of authenticity.
3. Return Approval: Our team will review your request and share shipping instructions.
4. Quality Check: Product will undergo inspection after we receive it.
5. Refund/Exchange Processing:

• Refunds processed within 10–14 business days via Razorpay X payout link.
• Exchanges will reflect current silver rates and applicable offers.

• Once an exchange is completed, further exchanges fall under the Lifetime Exchange Policy.
• Orders already exchanged once under the 7-day policy are not eligible for a second 7-day money-back guarantee.
• For damaged, incorrect, or defective items, a 100% refund or exchange will be issued after verification.

• Refunds for payments made via Razorpay will be processed to the original payment method within 10–14 working days.
• Refund requests within 7 days of purchase are subject to quality verification and confirmation of original documents (invoice, certificates, etc.).
• Refunds will be 100% of the amount paid, but any discounts, promo codes, or coupons applied will be deducted from the refund amount.
• If freebies were received with the purchase, the refund amount will be adjusted unless the freebies are returned.
• Customized jewelry is non-refundable.

For any queries or assistance, please reach out to our support team at support@aleorjewels.com

Thank you for shopping with Aleor!